TAILIEUCHUNG - Lecture Principles of Management: Chapter 11 - Charles W.L.Hill, Steven L. McShane

Chapter 11 - Developing high performance teams. In this chapter students will be able to: Define teams and discuss their benefits and limitations; discuss the success factors for self-directed teams; outline the model of team effectiveness; explain the influence on team effectiveness of a team’s task, composition, and size; describe the five stages of team development;. | Chapter 11 Developing High Performance Teams McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Define teams and discuss their benefits and limitations. Discuss the success factors for self-directed teams. Outline the model of team effectiveness. Explain the influence on team effectiveness of a team’s task, composition, and size. Describe the five stages of team development. Identify three factors that shape team norms List six factors that influence team cohesiveness. Summarize the three levels of trust in teams. Analyze the causes of and structural solutions to conflict in teams. Teams All teams exist to fill some purpose Team members are held together by their interdependence and need for collaboration to achieve common goals Team members influence each other, although some members are more influential than others regarding the team’s goals and activities See Learning Objective 1: Define teams and discuss their benefits and limitations. See text page: 256 Why Rely on Teams? Teams are generally more successful than individuals working alone at identifying problems, developing alternatives, and choosing from those alternatives. Team members can quickly share information and coordinate tasks. Teams typically provide superior customer service. See Learning Objective 1: Define teams and discuss their benefits and limitations. See text page: 256 Encouraging Teamwork Source: Business Week, August 14, 2006 See Learning Objective 1: Define teams and discuss their benefits and limitations. Encouraging Teamwork This slide present the results of a Success Strategies Poll by Business Week. 26% of the respondents indicated: they strongly agree that their company encourages teamwork and 47% agreed for a total of 73% of the respondents agreeing or strongly agreeing about the teamwork encouragement by their company. 21% of the respondents disagreed and 5% strongly disagreed. Ask the students – have they .

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• Principles of management
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