TAILIEUCHUNG - Lecture Principles of Management: Chapter 4 - Charles W.L.Hill, Steven L. McShane

Chapter 4 - Stakeholders, ethics, and corporate social responsibility. The purpose of this chapter is: Identify stakeholders in an organization, describe the most common types of ethical issues managers confront, explain how managers can incorporate ethical factors into their decision making, outline the main segments for and against corporate social responsibility, explain what managers can do to behave in a socially responsible manner. | Chapter 4 Stakeholders, Ethics, and Corporate Social Responsibility McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Identify stakeholders in an organization. Describe the most common types of ethical issues managers confront. Explain how managers can incorporate ethical factors into their decision making. Outline the main segments for and against corporate social responsibility. Explain what managers can do to behave in a socially responsible manner. Stakeholders The Firm Employees Local communities General public Government Customers Distributors Creditors Suppliers Shareholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 82 Evaluating Stakeholders Claims Identify Stakeholders Identify stakeholders interests and concerns Identify claims stakeholders place on the organization Weight stakeholders by their importance to the firm Identify actions to satisfy claims of various

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