TAILIEUCHUNG - Lecture Performance management: Session 12 - Osman Bin Saif

In this chapter, the following content will be discussed: The growth patterns of major corporations and the relationship between a firm's strategy and its structure; each of the traditional types of organizational structure: simple, functional, divisional, and matrix; the implications of a firm's international operations for organizational structure. | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: TWELVE 1 Summary of Previous Lecture CHAPTER 5 Measuring Results and Behaviors Measuring Results Determining Accountabilities Determining Objectives Characteristics of Objectives Determining Performance Standards Characteristics of Good Performance Standards 2 Agenda of Today’s Lecture Measuring Behavior Indicator Components of Competency Comparative Systems Advantages of Comparative Systems Disadvantages of Comparative Systems Absolute System 3 Measuring behaviors A behavior approach to measuring performance includes the assessment of competencies. Competencies are measureable clusters of knowledge, skills and abilities that are critical in determining how results will be achieved. Example of competencies are customer services, written or oral communication, creative thinking, and dependability. 4 Measuring behaviors (Contd.) We can consider two types of competencies: Differentiating competencies: which are those that allow us .

• Quản trị kinh doanh
• Performance management
• Lecture Performance management
• Comparative Systems
• Performance management system
• Individual performance
• Organizational performance