TAILIEUCHUNG - Operations Management-12e (1)

Chapter 1. Introduction to . Operations . © 2015 McGraw­Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw­Hill 1: Learning should be able to:.LO Define the terms operations management and supply Identify similarities and differences between production and service . Explain the importance of learning about operations Identify the three major functional areas of organizations and explain . how they Summarize the two major aspects of process Describe the operations function and the nature of the operations . manager’s Explain the key aspects of operations management decision Briefly describe the historical evolution of operations management. 1­ Describe the current issues in business that impact operations Operations Management. What is operations?. The part of a business organization that is responsible for . producing goods or services. How can we define operations management?. The management of systems or processes that create goods . and/or provide services. 1­ Supply Chain. Supply Chain – a sequence of activities and . organizations involved in producing and delivering a . good or service. Suppliers’ Direct Final. Producer Distributor. suppliers suppliers Customers. 1­ Goods­service Continuum Products are typically neither purely service­ or purely goods­. based Goods Services. Surgery, Teaching Songwriting, Software Development Computer Repair, Restaurant Meal Home Remodeling, Retail Sales Automobile Assembly, Steelmaking. 1­ Why Study Operations Management?. Every aspect of business affects or is affected by operations. Many service jobs are closely related to operations. Financial services. Marketing services. Accounting services. Information services Through learning about operations and supply chains you . will have a better understanding of:. The world you live in. The global dependencies of companies and nations. Reasons that companies succeed or fail. The importance of working with others 1­ Function Overlap. Finance & Operations. Budgeting Economic analysis of investment . proposals. Provision of funds Marketing & Operations Demand data Product and service design Competitor analysis Lead time data. 1­ Process Management Process ­ one or more actions that transform inputs into outputs. Three Categories of Business Processes:. Upper-management processes These govern the operation of the entire. organization Operat

• Sáng kiến kinh nghiệm
• Operations management
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Lecture Operations management
• Quản lý vận hành
• Produce goods
• Critical decisions
• Global environment
• Global strategies
• Fundamentals of operations management
• Operations management strategy
• Transformation process
• Operational planning
• Supply chain management
• Supply chain processes
• Supply chain
• Aggregate operations plans
• Managing operations
• Lecture Managing operations
• Balancing objectives
• Operations competitive dimensions
• Strategy design process
• Productivity measures
• Bài giảng Quản lý vận hành
• Operations function
• Process management
• Scope of operations management
• Decision making