TAILIEUCHUNG - Lecture Operations management for competitive advantage (11/e) - Chapter 8: Quality management

Learning objectives of this chapter include: Total quality management defined, quality specifications and costs, six sigma quality and tools, external benchmarking, ISO 9000, service quality measurement. | Chapter 8 Quality Management 2 Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement OBJECTIVES 2 Total Quality Management (TQM) Total quality management is defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer 3 Quality Specifications Design quality: Inherent value of the product in the marketplace Dimensions include: Performance, Features, Reliability/Durability, Serviceability, Aesthetics, and Perceived Quality. Conformance quality: Degree to which the product or service design specifications are met 7 Costs of Quality External Failure Costs Appraisal Costs Prevention Costs Internal Failure Costs Costs of Quality Six Sigma Quality A philosophy and set ofmethods companies use to eliminate defects in their products and processes Seeks to reduce variation in the processes that lead to product .

• Sáng kiến kinh nghiệm
• Operations management
• Competitive advantage
• Quality management
• Total quality management
• Design quality
• Quality specifications
• Lecture Operations management
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Management of quality
• Supply chain management
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production