TAILIEUCHUNG - Awareness and implementation of total quality management: The case of enterprises in Danang city

This study aims to construct measures to assess the awareness and implementation situation of TQM among the enterprises in Danang city. The results show that despite a high level of quality awareness by the managers, the TQM implementation is still limited among the surveyed businesses. | Nguyen Thi Bich Thuy / Journal of Economic Development 23(3) 57-72 57 Awareness and Implementation of Total Quality Management: The case of Enterprises in Danang City NGUYEN THI BICH THUY The University Of Danang – University Of Economics – bichthuy692000@ ARTICLE INFO ABSTRACT Article history: Implementation of quality management in accordance with advanced quality management models, especially the Total Quality Management (TQM) approach, is crucial to the outcome quality of organizations, customer satisfaction, organizational competitive advantages, and financial performance in the present integrating environment. This study aims to construct measures to assess the awareness and implementation situation of TQM among the enterprises in Danang city. The results show that despite a high level of quality awareness by the managers, the TQM implementation is still limited among the surveyed businesses. Received: Oct. 10 2015 Received in revised form: Dec. 25 2015 Accepted: June 20 2016 Keywords: Total Quality Management, quality management implementation, customer orientation, business performance, Danang enterprises. 58 Nguyen Thi Bich Thuy / Journal of Economic Development 23(3) 57-72 1. Introduction In the context of current deeper integration, effective quality management to create competitive advantage is regarded as one of the critical issues among businesses. Improvement in the outcome quality will help reduce costs, enhance customer satisfaction, and in the end lead to better financial performance. Currently, implementing quality management practices involves not only traditional quality management techniques but also a series of principles and programs with advanced management systems such as ISO 9000 or, particularly, the Total Quality Management (TQM). Enhancing the competitiveness and business efficiency is the ultimate goal of quality management implementation. Among initial studies, the implementation of quality management is known as

• Kinh tế học
• Total Quality
• Quality management implementation
• Customer orientation
• Business performance
• Danang enterprises
• Total quality management in education
• Total quality management
• The idea of quality
• Two concepts of quality
• The educational product
• Continuous improvement
• Control of quality
• Quality management
• Quality improvement
• Quản lý chất lượng
• Total quality in organizations
• Modern quality management
• Manufacturing systems
• Obstacles to implementing total quality management
• Saudi Arabia marketing tourism Services
• Al Kharj governorat
• Managing the overall quality
• Total Quality Managemen
• Removing the obstacles
• BMC Cancer
• Gastric cancer
• Totally laparoscopic total gastrectomy
• Laparoscopy assisted total gastrectomy
• Quality of life
• Hemi double stapling
• Fundamentals of quality control
• The total quality system
• Techniques in quality control and improvement
• Data analyses and sampling
• The relationship between total quality management practices
• Firm performance in Vietnam
• The mediating role of non financial performance
• Non – financial performance
• Firm performance represented
• Total quality management on marketing educational services
• Marketing educational services in Saudi universities
• The marketing of educational services
• Tạp chí khoa học
• Nghiên cứu chính sách và quản lý
• Joint training
• Logistics management
• Lecturte Logistics management
• Quản trị logistics
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Giáo dục đại học
• Teaching and learning process
• Quality of teaching and learning
• Teaching quality management model
• Outline of teaching and learning process
• Summary of Doctoral dissertation
• Summary of Economic Doctoral dissertation
• Quality performance
• Mediating role of technology absorption capacity
• BMC Musculoskeletal Disorders
• Total hip replacement
• Total knee replacement
• Hip arthroplasty
• The management of quality
• The definition of quality
• The tools of quality control
• Decision theory
• Acceptance sampling
• Control charts
• Physical and bacteriological quality
• MPN count
• Jabalpur city
• Most probable number
• pH and total hardness of water sources
• Bacteriological quality of water based
• Fluorescein diacetate
• Microbial indicator
• Indicator of soil quality
• Soil quality
• Total microbial activity
• Total hip arthroplasty
• Total knee arthroplasty
• Quality of recovery
• Perioperative arthroplasty practice
• Enhanced recovery protocols
• Operations management
• Competitive advantage
• Quality management
• Design quality
• Quality specifications
• Health related quality of life
• Psychological distress
• Psychosocial resources
• kinh doanh
• tiếp thị
• quản trị kinh doanh
• quản trị doanh nghiệp
• quản trị nhân sự
• bí quyết quản trị kinh doanh thành công
• Demings Total Quality Management