TAILIEUCHUNG - Lecture Fundamentals of operations management (4e): Chapter 4 - Davis, Aquilano, Chase

Chapter 4 "The Role of technology in operations", after studying this chapter you will be able to: Introduce the different ways in which technology can add value to the operations function within an organization, identify the various ways in which technology can be used in a manufacturing company, describe enterprise resource planning (ERP) systems and how they impact an organization,. | F O U R T H E D I T I O N The Role of Technology in Operations © The McGraw-Hill Companies, Inc., 2003 chapter 4 DAVIS AQUILANO CHASE PowerPoint Presentation by Charlie Cook Chapter Objectives Introduce the different ways in which technology can add value to the operations function within an organization. Identify the various ways in which technology can be used in a manufacturing company. Describe enterprise resource planning (ERP) systems and how they impact an organization. Demonstrate the different ways in which technology can be integrated into service operations. Present a framework for defining the different types of e-services that are currently being offered. © The McGraw-Hill Companies, Inc., 2003 4– Managerial Issues Advances in technology are changing the way in which both manufacturing and service operations are designed. Technology is a tool, not an end in itself. Importance of maintaining compatibility between technology and the organization’s other elements. The need for continuous training in the use of technology. © The McGraw-Hill Companies, Inc., 2003 4– How Technology Affects Operations Traditional Tradeoffs Low costs Speed of delivery Quality of product/service Customization Technology’s Impact on Traditional Tradeoffs Tradeoffs are no longer valid—technology allows firms compete on several dimensions at once. © The McGraw-Hill Companies, Inc., 2003 4– How Technology Impacts Operational Performance Exhibit © The McGraw-Hill Companies, Inc., 2003 4– Technology in Manufacturing © The McGraw-Hill Companies, Inc., 2003 4– Technology in Manufacturing (cont’d) © The McGraw-Hill Companies, Inc., 2003 4– Major Categories of Software Systems in Manufacturing Exhibit © The McGraw-Hill Companies, Inc., 2003 4– Information Technology © The McGraw-Hill Companies, Inc., 2003 4– Functional Areas as Independent Operations Exhibit © The McGraw-Hill Companies, Inc., 2003 4– ERP Systems Link Functional Areas with

• Quản trị kinh doanh
• Fundamentals of Operations Management
• 4eOperations management
• Fundamentals of operations management
• Operations strategy
• Quản lý vận hành
• Technology in manufacturing
• Information technology
• Operations management
• Operations management strategy
• Transformation process
• Operational planning
• Waiting line management
• Customer satisfaction
• Supply chain management
• Supply chain
• Project management
• Organizational considerations
• Quality management
• Cost of quality
• Human resource
• Emerging trends
• Work performance measurement
• Work measurement
• Waiting line theory
• Scheduling process
• Schedule evaluation criteria
• Just in time systems
• Design flow process
• Aggregate planning
• Operational planning activities