TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 13 - Walker, Miller

Chapter 13 - Delegating. This chapter presents the following content: What delegation means, essentials of delegation, benefits of delegation, why people resist delegation, how to delegate successfully. | CHAPTER 13 Decision Making and Control Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Decision Making How to Make Good Decisions Problem Solving Building Decision-Making Skills Controlling CHAPTER 13 Decision Making and Control Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Elements in Managerial Decisions Decision: A conscious choice among alternative courses of action. 3 elements: A conscious choice among alternatives. A specific purpose. A course of action. CHAPTER 13 Decision Making and Control Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Approaches to Decision Making Logical Approach Intuitive Approach Indecisive Approach Impulsive Approach CHAPTER 13 Decision Making and Control Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Kinds of Decisions Routine data based decisions. Serious decisions having important consequences. Complicated time-pressure decisions. Require decisiveness. Problem situation .

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