TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 7 - Walker, Miller

Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,. | CHAPTER 7 Performance Effectiveness Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Performance Improvement Performance Standards What a Good Performance Standard System Can Do Setting Up a Performance Standard System Implementing a Performance Standard System Essentials of Performance Evaluation Making the Evaluation The Appraisal Interview Follow-Up Legal Aspects of Performance Evaluation CHAPTER 7 Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Performance Improvement Performance improvement operates on the premise that to be effective, individuals and teams require the following: Direction about what the organization wants to accomplish Clear expectations The equipment to do the job Information and incentives to keep them on track Performance Effectiveness CHAPTER 7 Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Performance Standards Each performance standard states 3 things about each unit of the job: What the employee is

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Informally appointed team
• Total quality management
• Major team challenges
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management