TAILIEUCHUNG - Lecture Operations now: Supply chain profitability and performance (3/e): Chapter 4 - Byron J. Finch

Chapter 4 - Processes: Turning resources into capabilities. After reading the material in this chapter, you should be able to: Describe the functions and importance of concurrent engineering for product and service design; describe the service system design matrix and understand the relationships between sales opportunities, customer contact, and process efficiency; describe the quality function deployment processes;. | Chapter 4 Processes: Turning Resources into Capabilities Learning Objectives Describe the functions and importance of concurrent engineering for product and service design. Describe the service system design matrix and understand the relationships between sales opportunities, customer contact, and process efficiency. Describe the quality function deployment processes. Describe the component matrices in the house of quality. Use the house of quality to structure quality function deployment. Differentiate between lean production, value stream mapping, Six Sigma, business process analysis, reengineering, and poka-yoke. Construct a process flow chart. Construct a service blueprint. 4- Process Definition A process is a collection of tasks and activities that together, and only together, transform inputs to outputs. Processes are organizing structures for resources, which provide the bridge between resources and capabilities. 4- Process Decisions and Process Choice Process decisions

• Quản trị kinh doanh
• Operations now
• Operations management
• Supply chain
• Supply chain management
• Process decisions
• Process choice
• Assigning operations costs
• Product cost
• Service quality
• Quality management
• Quality tools
• Process performance
• Process perfection
• Project management
• Customer value
• Supply chain management decisions
• Supply chain performance
• Demand forecasting
• Resource planning
• Independent demand inventories
• Finished product inventories
• Positioning goods
• Logistics network configuration
• Matching productive resources
• Market demand
• Constraint management
• Simplifying complex systems
• Making location
• Layout decisions
• Optimizing human capital
• Employee contributions
• Supply chain profitability
• Business environment
• Profit model
• Evaluating profitability
• Economic Value Added
• Consumer customers
• Value transfer model
• Business to business