TAILIEUCHUNG - Lecture Operations now: Supply chain profitability and performance (3/e): Chapter 1 - Byron J. Finch

Chapter 1 - Introduction: Why operations management? After you have mastered the material in this chapter, you will be able to: Describe the relationships among value, profitability, cost, processes, and capabilities; describe the components of value; differentiate between the resources that create value; describe the changes in the business environment and the impact they have;. | Chapter 1 Introduction:Why Operations Management? Learning Objectives Describe the relationships among value, profitability, cost, processes, and capabilities Describe the components of value Differentiate between the resources that create value Describe the changes in the business environment and the impact they have Describe the external forces that affect the business Explain the differences between service and product outputs Explain why B2B and B2C customers may define value differently Describe how operations concepts will affect you in your field 1- Why Operations Management Is Critical to a Career in Business What is operations management? “The management of resources used to create salable products and services.” Why is it important to all business majors? Businesses have broadened employee responsibilities This creates a need for an “enterprise view” College graduates face unpredictable future opportunities 1- Technological progress is moving at a tremendous rate .

• Quản trị kinh doanh
• Operations now
• Operations management
• Supply chain
• Supply chain management
• Business environment
• Profit model
• Assigning operations costs
• Product cost
• Service quality
• Quality management
• Quality tools
• Process performance
• Process perfection
• Project management
• Customer value
• Supply chain management decisions
• Supply chain performance
• Demand forecasting
• Resource planning
• Independent demand inventories
• Finished product inventories
• Positioning goods
• Logistics network configuration
• Matching productive resources
• Market demand
• Constraint management
• Simplifying complex systems
• Making location
• Layout decisions
• Optimizing human capital
• Employee contributions
• Supply chain profitability
• Evaluating profitability
• Economic Value Added
• Consumer customers
• Value transfer model
• Process decisions
• Process choice
• Business to business