TAILIEUCHUNG - Lecture Introduction to the hospitality industry (8th Edition): Chapter 9 - Clayton W. Barrows, Tom Powers, Dennis R. Reynolds

Chapter 9 - Lodging: meeting guest needs. In this chapter students will be able to: Explain the purpose(s) of research interviews, list the types of interviews, identify key challenges in conducting a research interview, prepare for an effective interview, plan and conduct an effective interview, prevent bias in an interview. | Lodging: Meeting Guest Needs Chapter 9 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved LODGING The lodging industry has been in existence ever since the first traveler looked for a place to spend the night (thousands of years ago) Over the years, these facilities have evolved and have been known as hotels, motels, inns, taverns, ordinaries, etc. We use the term “lodging” to characterize the overall category of facilities LODGING TODAY The lodging industry is a huge segment, by any measure Over 49,500 properties Over million guest rooms Generates over $ billion in revenues Supports more than million jobs THE EVOLUTION OF LODGING Structures built specifically for overnight accommodation have been around for thousands of years dating back to Mesopotamia which was a center for commerce Hotels in the US date back to the late 1700s and the early 1800s including hotels in Boston, New York, Chicago, and Philadelphia Important features of early hotels included .

• Du lịch
• Hospitality industry
• Hospitality business
• Tourism operations
• Food service
• Hotel business
• Restaurant business
• Hospitality law
• The hospitality industry
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Management in the hospitality industry
• Service industry
• Hospitality careers
• Hospitality management