TAILIEUCHUNG - Lecture Human resources management in the hospitality industry: Chapter 11 - Hayes, Ninemeier

Chapter 11 - Role of human resources in strategic planning and organizational change. The learning objectives for this chapter include: Explain how the responsibilities of HR managers are affected in unionized operations, explain guidelines helpful when hospitality operations are downsized, identify planning and implementation alternatives for outsourcing,. | Role of Human Resources in Strategic Planning and Organizational Change Chapter 11 Factors Influencing Organizational Change Organizational change – The process by which an organization moves away from what it is currently doing towards some desirable future status. Factors Influencing Organizational Change Legislation Competition Consumer preferences Niche marketing – The activity of offering specific products and services to sub-segments of a market in efforts to attract large numbers of this sub-segment to the operation. Demographic issues Global issues Ethical concerns Economy Employee unions External Factors that Influence Change: Factors Influencing Organizational Change Strategies – A general method or plan developed in efforts to attain a long-range goal. Tactic – A specific action step used to help attain a short-term objective. Resistance to Organizational Change Brainstorm – A decision-making approach in which group members suggest alternative potential causes and/or solutions to problems for group consideration. Cost benefit analysis – The process of evaluating alternative products and services based upon cost and quality differences between each. Reasons “good” employees may resist change: Concerns about the change or the change process Uncertainty about one’s professional future Conflict between organizational level The organization itself The organization’s culture Unfamiliarity with change details Resistance to Organizational Change Gradual change – Organizational change that is simple and narrowly focused on a specific department or management function, and that has an incremental impact on the hospitality organization. Examples of gradual change: Food trends Lodging industry competition Faster/more accurate data collection Data mining – The use of technology to analyze guest information in efforts to improve marketing-related decisions. A Continuum of Change Intermediate Change Examples of intermediate change: Desire for .

• Du lịch
• Human resources management
• The hospitality industry
• Hospitality managers
• Quality staff
• Human resources policies
• Critical issues
• Unionization process
• Handbooks of hospitality human resources management
• Hospitality human resources management
• Acquiring human resources
• Retaining human resources
• Human resource management’s role
• Developing human resources
• Critical human resource issues
• Human capital development
• HR practitioner’s view
• Human resources activities
• Human resources responsibilities
• Human resources
• Human resource management
• Lecture Human resource management
• Quản trị nguồn nhân lực
• Managing human resources globally
• Human capital
• Managing human resources
• Lecture Managing human resources
• Performance management
• Performance appraisal
• Strategic Human
• Resources Management
• Government Performance
• strategic goals
• Hospitality industry
• Ebook Human resources management
• Employee recruitment
• Human resource environment
• Developing employees
• Compensating human resources
• Operations Management
• Lecture Operations management
• Supply chain management
• Quality management
• Employee compensation
• International workforce
• Recruiting human resources
• Evaluate HR plan
• Compensation programs
• Compensation management
• Managing for success
• Strategic human resources management
• Healthcare workforce planning
• Workforce diversity
• Human resources policy
• Procedures activities
• Planning training programs
• Human resources terms
• Managing people
• Financial impact
• Human resource management activities
• Electronic human resource management
• Labor force