TAILIEUCHUNG - Lecture Accounting information systems: Basic concepts and current issues (3rd edition): Chapter 15 - Robert L. Hurt

Chapter 15 - Decision-making models and knowledge management. After studying this chapter you will be able to: Discuss and give examples of the concept of information overload, including causes, symptoms, and countermeasures; explain the nature of decision models and knowledge management; explain why those two topics are important in the study of accounting information systems. | Chapter 15 Decision-Making Models and Knowledge Management Outline Expected outcomes Relevance to AIS Information overload Knowledge management Steps for Better Thinking Expected outcomes Discuss and give examples of the concept of information overload, including causes, symptoms and countermeasures. Explain the nature of decision models and knowledge management. Explain why those two topics are important in the study of AIS. Describe and apply Wolcott and Lynch’s Steps for Better Thinking. Develop a personal strategy for making decisions and managing knowledge, including available IT and other resources. Relevance to AIS An accounting information system is a set of interrelated: Activities Documents Technologies Designed to: Collect data Process it Report information To a diverse group of: Internal decision makers External decision makers In all kinds of organizations Relevance to AIS Thus, the accounting information system is one source of knowledge in organizations. Financial knowledge Non-financial knowledge That knowledge must be managed to create value for stakeholders. Information overload The experience of having too much information Can lead to suboptimal, inefficient decisions Satisficing Bounded rationality Relapse errors Information overload Causes Personal factors Information characteristics Information technology Organizational design Task and process parameters Information overload Lecture break 15-1 Which causes of information overload have you experienced in your AIS course this term? How have they manifested? What strategies have you used to cope with them? Knowledge management One way to cope with information overload Application of relational database ideas A critical success factor in organizations today considering the prominence of knowledge workers & the competitive advantage of information Knowledge management Objectives of a knowledge management system (KMS) To create knowledge repositories To improve knowledge access To .

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