TAILIEUCHUNG - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 12 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 12 - communicating effectively. This chapter presents the following content: Good communications and their importance, obstacles to good communication, listening, directing people at work, business, meetings. | Chapter 12 Communicating Effectively Good communications and their importance Obstacles to good communication Listening Directing people at work Business Meetings Good Communications and Their Importance Communications is a term that sums up the the sending and receiving of messages. It may take many forms. Types of Communications Interpersonal communication Organizational communication Two-way or open communication Interviewing communication Small group communication Mass communication The Communication Process Thinks meaning of message Expresses meaning in words or symbols Transmits Message Receives Message Sender Translates words or symbols Understands and accepts meaning Receiver The Importance of Communication The major function of a manager is to send messages. Poor communication = problems. The most neglected communication skill is listening (receiving). A manager must listen to employees, as well as customers. Obstacles to Good Communication How .

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