TAILIEUCHUNG - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 6 - David K. Hayes, Jack D. Ninemeier

Chapter 6 - Planning training programs. The learning objectives for this chapter include: Describe the benefits of performance-based training and discuss common obstacles to and myths about training, apply basic principles to perform a position analysis, apply basic principles when training programs are planned and implemented,. | 1 Planning Training Programs Chapter 6 2 Learning Objectives Describe the benefits of performance-based training and discuss common obstacles to and myths about training. Apply basic principles to perform a position analysis. 3 Learning Objectives Apply basic principles when training programs are planned and implemented. List characteristics important for an effective trainer. Explain procedures used to plan for training activities. 4 Training Overview The training of employees is critical for organizational success. Training: The process of developing a staff member’s knowledge, skills and attitudes necessary to perform tasks required for a position. Training directly affects employee morale. 5 Training Overview Training must be cost-effective. Cost-effective: A term that indicates that something such as training is worth more than it costs to provide it. Performance-based (training): A systematic way of organizing training in efforts to help trainees learn the tasks considered essential for effective on-job performance. 6 Training Overview Benefits of Training: Improved performance Reduced operating costs More satisfied guests Fewer operating problems 7 Training Overview Benefits of Training: (cont.) Lower turnover rates Turnover rate: The number of employees who leave an organization each year expressed as a percentage of the average number of workers employed by the organization. Higher levels of work quality 8 Training Overview Benefits of Training: (cont.) Easier to recruit new staff Employer of Choice: An organization with a reputation of offering a desirable place to work and with recruiting efforts made easier because of this. Greater profits More professional staff 9 Training Overview Training Obstacles: Insufficient time to deliver the training Too much time for trainees to be away from their positions Lack of financial resources Insufficient trainers’ knowledge/skills 10 Training Overview Obstacles to Training: (cont.) Lack of quality resources for .

• Quản trị kinh doanh
• Human resources management
• The hospitality industry
• Hospitality managers
• Quality staff
• Human resources policies
• Planning training programs
• Human resources terms
• Handbooks of hospitality human resources management
• Hospitality human resources management
• Acquiring human resources
• Retaining human resources
• Human resource management’s role
• Developing human resources
• Critical human resource issues
• Human capital development
• HR practitioner’s view
• Human resources activities
• Human resources responsibilities
• Human resources
• Human resource management
• Lecture Human resource management
• Quản trị nguồn nhân lực
• Managing human resources globally
• Human capital
• Managing human resources
• Lecture Managing human resources
• Performance management
• Performance appraisal
• Strategic Human
• Resources Management
• Government Performance
• strategic goals
• Hospitality industry
• Ebook Human resources management
• Employee recruitment
• Human resource environment
• Developing employees
• Compensating human resources
• Operations Management
• Lecture Operations management
• Supply chain management
• Quality management
• Employee compensation
• International workforce
• Recruiting human resources
• Evaluate HR plan
• Compensation programs
• Compensation management
• Managing for success
• Strategic human resources management
• Healthcare workforce planning
• Workforce diversity
• Human resources policy
• Procedures activities
• Managing people
• Financial impact
• Human resource management activities
• Electronic human resource management
• Labor force