TAILIEUCHUNG - Lecture Business (4/e): Chapter 8 - Ferrell, Hirt, Ferrell

Chapter 8 - Managing service and manufacturing operations. Learning objectives of this chapter include: Define operations management and differentiate between operations and manufacturing, explain how operations management differs in manufacturing and service firms, describe the elements involved in planning and designing an operations system, specify some techniques managers may use to manage the logistics of transforming inputs into finished products. | Part 3 Managing for Quality and Competitiveness © 2015 McGraw-Hill Education. 1 CHAPTER 6 The Nature of Management CHAPTER 7 Organization, Teamwork and Communication CHAPTER 8 Managing Service and Manufacturing Operations 8-2 2 Learning Objectives LO 8-1 Define operations management and differentiate between operations and manufacturing. LO 8-2 Explain how operations management differs in manufacturing and service firms. LO 8-3 Describe the elements involved in planning and designing an operations system. LO 8-4 Specify some techniques managers may use to manage the logistics of transforming inputs into finished products. LO 8-5 Assess the importance of quality in operations management. 8-3 3 Nature of Operations Management 8-4 4 Nature of Operations Management 8-5 5 Transformation Process 8-6 Manufacturers and service providers differ in five basic ways Nature and consumption of output – services require more customer contact and happen at the point of consumption Uniformity of .

TỪ KHÓA LIÊN QUAN
Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.