TAILIEUCHUNG - Lecture Business driven information systems (4/e): Chapter 8 - Paige Baltzan

Chapter 8 - Enterprise applications: Business communications. When you finish this chapter, you should: Explain integrations and the role they play in connecting a corporation, describe supply chain management along with its associated benefits and challenges, describe customer relationship management along with its associated benefits and challenges, describe enterprise resource planning along with its associated benefits and challenges. | CHAPTER EIGHT ENTERPRISE APPLICATIONS BUSINESS COMMUNICATIONS CHAPTER OVERVIEW SECTION – Enterprise Systems and Supply Chain Management Building a Connected Corporation Through Integrations Supply Chain Management The Benefits of SCM The Challenges of SCM The Future of SCM CHAPTER OVERVIEW SECTION – Customer Relationship Management and Enterprise Resource Planning Customer Relationship Management The Benefits of CRM The challenges of CRM The Future of CRM Enterprise Resource Planning The Benefits of ERP The challenges of ERP The Future of Enterprise Systems, Integrating SCM, CRM, and ERP SECTION Enterprise Systems and Supply Chain Management LEARNING OUTCOMES Explain integrations and the role they play in connecting a corporation Describe supply chain management along with its associated benefits and challenges BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS Integration – Allows separate systems to communicate directly with each other, eliminating

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