TAILIEUCHUNG - Lecture Process improvement and quality management in the retail industry: Chapter 0 - Stephen George, Chris Thomas, Arnold Weimerskirch

Lecture presents the following content: Total quality – an overview, leadership, customer focus, effective management, training, employee loyalty, customer contacts, design of products & services, managing processes & suppliers, corporate responsibility & citizenship, data collection & benchmarking, system assessments. | Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Process Improvement and Quality Management in the Retail Industry Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Ch. 1: Total Quality – An Overview Basic definitions of quality improvement processes A look at the Baldrige Award criteria A brief history of business process improvements & breakthroughs Current, popular management theories & methods of quality control & continuous improvement Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved This is the overview of topics found at the beginning of Chapter 1. Categories of Process Improvement Performance-based models Process improvement systems Management systems Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved You’ll learn many different names for the theories and systems, but they always will fall into one of these three categories. Baldrige Core Values & Concepts – 2005 Visionary leadership Customer-driven excellence .

• Quản trị kinh doanh
• Process improvement
• Quality management
• Retail industry
• Quản lý chất lượng
• Total quality
• Quality improvement processes
• Business process improvements
• Lecture Software process improvement
• Bài giảng Cải tiến quy trình phần mềm
• Software process improvement
• The software improvement journey
• Risk minimizing strategies
• Personal software process (PSP)
• Organizational process improvement
• Software project planning
• Process modeling technique
• Critical software process issues
• Process framework
• Software process assessments
• Software process assessment methodologies
• Key process areas
• Process patterns
• Task process patterns
• Stage process patterns
• SPI spiral model
• Management commitment influencers
• Capability maturity model
• The IDEAL model
• Software process
• Software problems
• Process management
• Process models
• Software engineering
• Process standardization
• Technology innovations
• Process thinking principles
• Verify selected work products
• Organizational process focus
• Establish process action plans
• Implementing personal software process
• Time management strategies
• Team software process (TSP)
• The TSP teamworking process
• Rebalancing team workload
• Process metrics
• Process quality metrics
• Defect arrival rate
• Control of quality
• Quality improvement
• Process improvement tools
• The maturity levels
• Organizational innovation and deployment (OID)
• Measure improvement effects
• Engineering judgment
• Quality assurance process
• Software engineering analysis
• Business processes
• Organization process definition
• Software product engineering
• The managed level
• Software quality management
• Quantitative process management
• Defect prevention
• Technology change management
• Process change management
• Organizational process definition
• Integrated project management
• Organizational process performance
• Quantitative project management