TAILIEUCHUNG - Lecture Management communication (3/e): Chapter 18 - Bell, Smith

Lecture Management communication (3rd Edition), Chapter 18 - Crisis communication and media relations. In this chapter, the following content will be discussed: Areas of responsibility in the event of crisis, guidelines for media relations. | 5/14/2020 5:46:50 AM Common Types of Predictable Crises • Natural disasters • Product or service vulnerability • Personnel problems • Political or social upheaval 5/14/2020 5:46:50 AM Areas of Responsibility in the Event of Crisis • External communication with wholesalers and retailers • Internal communications with employees • Communication with company stakeholders • Communication with the CEO's office • Coordination with legal counsel 5/14/2020 5:46:50 AM Areas of Responsibility in the Event of Crisis (cont.) • Communication with the public • Communication with media representatives • Communication with impacted parties • Communication with external expertise • Communication with key people 5/14/2020 5:46:50 AM Guidelines for Media Relations • Maintain eye contact with interviewers • Maintain eye contact with the camera in speaking to the public • Keep your head and upper body still on camera • Keep your hands in view when sitting • Discover and use the interviewer's name • Make your replies concise and non-defensive

• PR - Truyền thông
• Management communication
• Lecture Management communication
• Career communication
• Communication issues
• Crisis communication
• Media relations
• Law for management communication
• Ethics for management communication
• Management writing
• Effective writing
• Collaborative styles
• Gender communication
• Career search
• Follow up communications
• Oral presentations
• Public speaking
• Types of listening
• Strategies for listening
• Business letters
• Techniques for business letters
• Creating effective buffers
• Bad news
• Persuasive messages
• Persuasion addresses
• Effective memos
• Positive language
• Long reports
• Short reports
• Business plans
• Graphic aids
• Visual aids
• Guidelines for interviewees
• Guidelines for interviewers
• Managing meetings
• Telephone work
• Intercultural managemen
• Business environment
• Communication system model
• Importance of communication
• Communication in business management
• Business management
• Strategic organisation structure
• Managerial decision making
• Lecture Management
• Human resource management
• Managerial communication
• Organisational communication channels
• Logistics management
• Lecturte Logistics management
• Quản trị logistics
• Communication technology
• Satellite communication
• Electronic data interchange
• Communication skills for effective management
• Communication skills
• Effective management
• Communicating nonverbally
• Project management
• Lecture Project management in practice
• Project information
• Communications management
• Communication challenges
• Communication models
• Managerial environment
• Managing communication
• Communication process model
• Nonverbal communications
• Downward communication