TAILIEUCHUNG - Lecture Management communication (3/e): Chapter 17 - Bell, Smith

Chapter 17 - Gender communication. In this chapter, the following content will be discussed: Differences in the ways men and women communicate, characteristics of gender communication patterns. | 5/14/2020 5:46:49 AM Differences in the Ways Men and Women Communicate • May stem in part from traditional differences in power within organizations • May be tied to genetic differences • May result in advantages and disadvantages to both men and women as well as their companies 5/14/2020 5:46:49 AM Characteristics of Gender Communication Patterns • Men dislike asking for directions • Women prefer discussion and negotiation • Women misunderstand men’s ultimatums • Women downplay certainty, men downplay doubt • Women lead by suggestion, men lead by orders 5/14/2020 5:46:49 AM Characteristics of Gender Communication Patterns (continued) • Women apologize needlessly, men avoid apology • Women accept blame, men ignore blame or place it elsewhere • Women use positive buffers, men give criticism directly • Women say "thank you" too often, men too seldom • Women invite consensus, men seek dominance 5/14/2020 5:46:49 AM Characteristics of Gender Communication Patterns (continued) • Women discuss personal lives, men don't • Women want to know what they're doing right; men want to know what they're doing wrong • Women complain to arouse sympathy, men complain to find solutions • Women use self-mocking humor, men use humor to mock others • Women give indirect directions, men want clear direction 5/14/2020 5:46:49 AM Characteristics of Gender Communication Patterns (continued) • In groups, women tend to adapt to men; men tend to ignore or minimize women • Women dislike dealing with conflict, men are more accepting of conflict • Women are referred to by first names, men by last names • Men are less comfortable with female peers than female peers are with male peers • Women describe disappointment in personal terms, men in terms of fair play or blame 5/14/2020 5:46:49 AM Characteristics of Gender Communication Patterns (continued) • Men interrupt women more than women interrupt men • Men steal women's ideas, women tend not to protest such theft • Men hate losing to a woman more than a woman hates losing to a man • Women converse for relationship, men converse for information • Women use tag questions for permission-seeking more than do men

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