TAILIEUCHUNG - Credit quality for small and medium sized enterprises: research model and situation in Hanoi based commercial banks

This article presents an approach to credit quality research including both internal and external assessment; sets up research model on 4 elements of credit service quality and overall credit quality efficiency, on that basis sets up measurement scales of 30 observation variables of 4 quality components - independent variable and 5 observation variables of overall credit quality capacity - dependent variables. The use of this research scale and model helps to evaluate the situation of quality components and the effects of each independent variable on the dependent variables in the model. | ISSN 1859-3666 Trade Science Review Volum 4, Number 1 June 2016 Editor in chief Nguyen Bach Khoa Vietnam University of Commerce Deputy Editor in Chief Editorial Boad Le Xuan Ba Nguyen Thi Doan Central Institude for Economic Managerment The Office of State President Nguyen Dinh Huong Nguyen Thi Bich Loan Union of Science and Technology Associations Vietnam University of Commerce Nguyen Hoang Long Pham Vu Luan Vietnam University of Commerce Ministry of Education and Training Nguyen Mai Bui Xuan Nhan Vietnam Economist Association Vietnam University of Commerce Luong Xuan Quy Dinh Van Son Vietnam Economist Association Vietnam University of Commerce Do Minh Thanh Dinh Van Thanh Vietnam University of Commerce Trade Research Institute Tran Dinh Thien Nguyen Quang Thuan Vietnam Institute of Economics Vietnam Social - Humanity Academia Contributors in abroad H. Eric Boutin WASHIO Tomoharu Toulon Var University - France Kwansei Gakuin University - Japan Nguyen The Tam HAASIS Hans California State University - USA Dietrich - Institute of Shipping Economics and ZHANG Yujie Logistics (ISL) Bremen - Germany Tsinghua University - China TRADE SCIENCE REVIEW 1 Trade Science Review 4:1 (2016) 12 - 23 ’S TSR Nguyen Hoang Viet Viet Nam University of Commerce Email: nhviet@ Nguyen Bach Khoa Viet Nam University of Commerce Email: nbkhoa@ Received: 28th August 2015 Revised: 15th April 2016 T here has been some research on credit quality of commercial banks in recent time but they are mostly done via descriptive and statistical analysis of 'output' indicators of the credit system. This is correct but not yet sufficient as it does not cover the nature of modern quality control and service business management. This article presents an approach to credit quality research including both internal and external assessment; sets up research model on 4 elements of credit service quality and overall credit quality efficiency, on

• Tài chính doanh nghiệp
• Credit quality for small and medium sized enterprises
• Small and medium sized enterprises
• Hanoi based commercial banks
• Vietnams commercial banks
• Positioningquality and relation quality of credit service for SMEs