TAILIEUCHUNG - Lecture Organizational behavior (3rd edition): Chapter 12 - Hitt, Colella, Miller

Chapter 12 - Conflict, negotiation, power, and politics. After reading the material in this chapter, you should be able to: Name five “soft” and four “hard” influence tactics and summarize Cialdini’s principles of influence and persuasion; identify and briefly describe French and Raven’s five bases of power; define the term empowerment and explain how to make it succeed. | conflict, negotiation, power, and politics See page 436-472. KNOWLEDGE OBJECTIVES Explain how conflict can be either functional or dysfunctional and distinguish among various types of conflict. Discuss common causes of conflict. Describe conflict escalation and the various outcomes of conflict. Explain how people respond to conflict and under what circumstances each type of response is best. Understand how organizations can manage conflict. Describe the basic negotiation process as well as effective strategies and tactics for negotiating. Explain why organizations must have power to function, and discuss how people gain power in organizations. Define organizational politics and the tactics used to carry out political behavior. ? See page 436. CONFLICT See page 439. NATURE OF CONFLICT See page 439. EFFECTS OF CONFLICT Adapted from Exhibit 12-1: Effects of Conflict See page 439. See pages 440-441. EFFECTS OF TYPES OF CONFLICT ON TASK PERFORMANCE Adapted from Exhibit 12-2: The Effects of

Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.