TAILIEUCHUNG - Lecture Organizational behavior (3rd edition): Chapter 10 - Hitt, Colella, Miller

Chapter 10 - Decision making by individuals and groups. After reading the material in this chapter, you should be able to: Compare and contrast the rational model of decision making, Simon’s normative model, and the garbage can model; review the eight decision-making biases; discuss the thrust of evidence-based decision making and its implementation principles. | decision making by individuals and groups Pages 362-401. KNOWLEDGE OBJECTIVES Describe the fundamentals of decision making, including the basic steps and the need to balance ideal and satisfactory decisions. Discuss four important decision-making styles, emphasizing the effectiveness of each one. Explain the role of risk-taking propensity and reference points. Define cognitive bias and explain the effects of common types of cognitive bias on decision making. Explain the role of moods and emotions in decision making. Discuss common pitfalls of group decision making. Describe key group decision-making techniques. Explain the factors managers should consider in determining the level of associate involvement in managerial decisions. ? See page 362. DECISIONS See page 364. DECISION-MAKING PROCESS Adapted from Exhibit 10-1: The Decision-Making Process Define the Problem Identify Criteria Gather and Evaluate Data List and Evaluate Alternatives Select Best Alternative Implement and Follow Up

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Hành vi tổ chức
• Individual processes
• Social processes
• Decision making by individuals
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations