TAILIEUCHUNG - Ebook Operations management (5th edition): Part 2

(BQ) Part 2 book "Operations management" has contents: Capacity planning and control, inventory planning and control, supply chain planning and control, enterprise resource planning, lean operations and JIT, pean operations and JIT, quality planning and control, operations improvement, failure prevention and recovery. and other contents. | 1/11/06 11:24 Page 320 . To download more slides, ebooks, solution manual, and test bank, visit 320 11 Chapter Capacity planning and control Source: Arup Introduction Providing the capability to satisfy current and future demand is a fundamental responsibility of operations management. Get the balance between capacity and demand right and the operation can satisfy its customers cost effectively. Get it wrong and it will fail to satisfy demand and have excessive costs. Capacity planning and control is also sometimes referred to as aggregate planning and control. This is because, at this level of the planning and control, demand and capacity calculations are usually performed on an aggregated basis which does not discriminate between the different products and services that an operation might produce. The essence of the task is to reconcile, at a general and aggregated level, the supply of capacity with the level of demand which it must satisfy (see Figure ). This chapter also has a supplement that deals with analytical queuing models, one way of considering capacity planning and control, especially in some service operations. Topic covered in this chapter Capacity planning and control The market requires. the availability of products and services Operations strategy Design Operations management The operation supplies. the capacity to deliver products and services Planning and control Figure A definition of capacity planning and control Improvement 1/11/06 11:24 Page 321 . To download more slides, ebooks, solution manual, and test bank, visit 321 Chapter 11 Capacity planning and control Key questions ??? I What is capacity planning and control? I How is capacity measured? I What are the ways of coping with demand fluctuation? I How can operations plan their capacity level? I How can operations control their capacity level? Operations in .

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