TAILIEUCHUNG - Ebook Successful writing at work (10th edition): Part 2

(BQ) Part 2 book "Successful writing at work" has contents: Getting started - doing research and documentation on the job, summarizing information at work, designing clear visuals, designing successful documents and websites, writing instructions and procedures,.and other contents. | PART III Gathering and Summarizing Information 8 Doing Research and Documentation on the Job 9 Summarizing Information at Work CHAPTER 8 Doing Research and Documentation on the Job Access chapter-specific interactive learning tools, including quizzes and more in your English CourseMate, accessed through . Being able to do research is crucial for success on the job, whatever company or department you work for and whatever your job title. Research is the lifeblood of a company. You can expect to spend as much as 25 to 30 percent of your time at work doing research. Companies use research to make major decisions that affect production, sales, service, hiring, promotions, and locations, as the research report at the end of this chapter illustrates (pages 397–413). In the world of work, research helps companies ■ ■ ■ ■ ■ ■ ■ stay within budget remain up-to-date with market trends and new technologies meet the needs of their customers worldwide avoid problems with equipment, procedures, and the environment explore and open new markets increase profits report to stockholders, community groups, and government agencies Research follows a process. You have to gather, summarize, and organize information before you can interpret it. Then, in interpreting it, you must be able to answer questions and solve problems. Skills Necessary to Do Research To do effective research, you need to know how to ■ ■ ■ ■ ■ 324 network with people in your department, within your company, outside of your company, and potentially across the globe to gather relevant data read a host of print and online sources at your company or a library to find the most relevant studies/opinions on your topic do direct observations, perform tests, and make site visits interview one person or a carefully selected group of people prepare and send out surveys and analyze the results The Differences Between School and Workplace Research ■ ■ organize information into clear and

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