TAILIEUCHUNG - Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 7

Chapter 7 - Managing correspondence and mail. After studying this chapter you will be able to understand: List the supplies necessary for creating and mailing professional-looking correspondence, identify the types of correspondence used in medical office communications. | 7 Managing Correspondence and Mail 7- List the supplies necessary for creating and mailing professional-looking correspondence. Identify the types of correspondence used in medical office communications. Describe the parts of a letter and the different letter and punctuation styles. Compose a business letter. Learning Outcomes 7- Explain the tasks involved in editing and proofreading. Describe the process of handling incoming and outgoing mail. Compare and contrast the services provided by the . Postal Service and other delivery services. Learning Outcomes (cont.) 7- Introduction Written materials demonstrate ability to Communicate Conduct business Professional image is conveyed in written correspondence Written documents = legal records 7- Correspondence and Professionalism Learning to Create Receive Send correspondence properly ensures positive, effective communication between your office and others. 7-

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• Choosing correspondence supplies
• Punctuation styles
• Medical assisting
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Lecture Medical assisting
• Clinical competencies
• Administrative competencies
• Managing correspondences
• Medical assisting profession
• Medical assistant credentials
• Medical assisting externships
• Externship scenarios
• Administrative practices
• Clinical practices
• Medical assisting practice
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical office
• Accounting for the medical office
• Physical examination
• Clinical diagnosis
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Assisting in geriatrics
• Geriatric patients
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Immune systems
• Lymphatic system
• Digestive system
• Alimentary canal