TAILIEUCHUNG - Lecture Project management: The managerial process (5/e): Chapter 12 - Erik W. Larson, Clifford F. Gray

Chapter 12 - Outsourcing: Managing interorganizational relations. This chapter extends the previous two chapters’ discussion of building and managing relations by focusing specifically on issues surrounding working with people from other organizations to complete a project. | Where We Are Now 12– Introduction to Project Partnering Partnering A process of transforming contractual arrangements into a cohesive, collaborative team that deals with issues and problems encountered to meet a customer’s needs. Assumes that the traditional adversarial relationship between the owner and contractor is ineffective and self-defeating. Assumes that both parties share common goals and mutually benefit from the successful completion of projects. Factors favoring partnering: Existence of common goals High costs of the adversarial approach Shared benefits of the collaborative approach 12– Outsourcing Project Work Advantages Cost reduction Faster project completion High level of expertise Flexibility Disadvantages Coordination breakdowns Loss of control Interpersonal conflict Security issues 12– Strategies for Communicating with Outsourcers STRATEGY 1: Recognize cultural differences STRATEGY 2: Choose the right words STRATEGY 3: Confirm your requirements STRATEGY

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