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Using Exchange Offline Exchange Server accounts use an offline message store (OST) when they're using Cached Exchange or offline mode. | Team LiB Using Exchange Offline Exchange Server accounts use an offline message store OST when they re using Cached Exchange or offline mode. Offline mode typically is used to store a filtered copy of your mailbox usually on your laptop. You need to choose which mailbox folders you d like to store in your local copy and then set filters to limit the size or age of messages that are stored locally when working offline. Your entire mailbox is available to you when you work online but you have access to only selected folders when you work offline. Offline mode is most often used by employees who travel so that the most important Outlook folders and content is available locally. Offline availability and filtering options are configured using the Send Receive dialogs and the folder properties dialog for each folder. New to Outlook 2003 Cached Exchange mode stores a copy of your mailbox on your computer. Unlike offline mode which is more appropriate for remote users Cached Exchange mode was developed to benefit desktop users. When you use Cached Exchange mode and your server goes down you still have access to your email calendar and contacts because all the content in your Exchange mailbox is stored in the offline folders. Cached Exchange mode was developed to provide a better user experience by eliminating problems caused by network outages and delays. When Outlook is using the classic online mode accessing your mailbox is slow when the network is slow. If the network goes offline you lose access to your mailbox. Using Cached Exchange mode a copy of your mailbox is cached on your workstation and you continue to have access to your mailbox if the network is down. Cached Exchange mode keeps a local copy of your mailbox so it reduces the network load because only new items are downloaded when you open outlook. Cached Exchange mode is enabled by default when you set up your Exchange account in your profile. To verify that you are using Cached Exchange mode or to disable it