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Tham khảo tài liệu 'english for personal assistants - part 3', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 10 Contents Appendix C Proofreader s marks. 161 Appendix D The use of the articles a an the zero no article. 164 Appendix E Conditional forms in the English language. 167 1 Communicating with clarity KEY . 169 2 Best-practice emails and working in multi-cultural teams KEY. 172 3 Building business relationships KEY. 175 4 Delegating KEY. 178 5 Complaints KEY. 181 6 Proposals and reports KEY . 184 7 Meetings KEY. 188 8 Writing promotional copy KEY. 191 9 Apologising KEY. 194 10 Giving presentations with impact KEY. 197 11 Team building and giving receiving feedback KEY . 200 12 Deadlines and reminders KEY. 203 13 Saying no KEY. 206 14 Writing CVs with impact covering letters and letters of reference KEY 209 15 Conference invitations and requests for abstracts cards for various occasions KEY 211 16 Influencing strategies and tactics KEY 215 17 Dealing with difficult people KEY 219 1 Communicating with clarity It is vital when communicating whether speaking or writing that the message is clear and unambiguous and that your audience easily understands what you want to say. The best-practice guidelines that follow will help you to write effectively to leave concise voicemails and to make telephone calls with impact. Writing clearly Good writing comes from clear thinking. Both result from a clear message that a reader can immediately understand. General Approach match the style to the reader use everyday English explain new ideas clearly Phrasing and sentences avoid jargon e.g. Boolean logic Internet usage avoid clichés e.g. there s no such thing as a free lunch keep sentences and paragraphs short Words use short words avoid pomposity e.g. not I will endeavour to find out but I ll try to find out avoid tautology repetition using two or more words with the same meaning e.g. not the round glass globes but the glass globes deal with the concrete rather than the abstract e.g. not what means of transportation conveys you to work but how do you get to work - by car or by train
