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Utility Management Challenges for the 21st Century: Managing in an Era of Uncertainty

Asset Management as a Framework to Address Uncertainty “Meeting agreed customer and environmental service levels while minimizing life cycle costs”. | April 2009 Utility Management Challenges for the 21st Century Managing in an Era of Uncertainty Uncertainty Challenges 1 Economy What Does the Future Hold 1 Demand and Supply Forecasting 1 Infrastructure Repair and Replacement 1 Climate Change Variability 1 Finances Rates Affordability 1 Workforce Challenges Asset Management as a Framework to Address Uncertainty Meeting agreed customer and environmental service levels while minimizing life cycle costs . To Become an Asset Management Based Organization You Need To Address 1. Customer and environmental service levels 2. Risk assessment and quantification 3. Life Cycle costs analysis using triple bottom line 4. Long Range Planning 5. Asset and data systems 6. Rational Rates and Affordability 7. Clarity of Organizational Roles and Responsibilities 8. Formal Capital Decision Making Processes 9. Track and Measure Results 10. Benchmarking Customer Service Levels and Performance Indicators 1 Find out from customers what services are most important to them 1 Set service levels and make investments needed to meet them-now and into the future 1 Establish and measure performance indicators Wastewater Service Levels Performance Indicators Category Service Level Number of annual location. Number of total dry w events per year in Si reported by IBnBMn wMMn to an ave discharg j ffl mo MB BMMiliBBIilMBM il ihi con No dry weather currently allowed by regulation. to witl 80 of high .