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The Communication Problem Solver 28. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | Conclusion Be a Gold Medal Communicator Fire Your Boss by Bryant Ott and Emily Kilham that Nearly one quarter of U.S. employees and 51 of actively disengaged workers would sack their managers if given the chance. Engaged employees how- ever are far more charitable to their supervisors. Make sure upper management sees that you are a manager supported by your staff staff that are engaged in their jobs. When your employees are allied to you it reinforces your stature as a leader. It also impacts how well you can assist employees in aligning their personal professional goals with organizational objectives. Position work assignments in terms of importance and benefit to employee skill development to acquire their committed involvement. Employees also want to work in an environment that is congenial and cooperative. It is the manager s job to lead by example and facilitate communication in a way that creates a harmonious atmosphere free of unnecessary stress. This means taking the time to build and maintain friendly relationships that encourage people to do their very best work. Tip 3. Help Staff Have a Good Day Every Day The environment you shape for your team makes the difference in how they feel about their work the organization you and their coworkers. When you lower the stress and create a comfortable workplace you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating motivating and inspiring every day. Bernie Haas a former meeting coordinator at the San Francisco Center of the American Management Association AMA and I recently lunched to celebrate his retirement. In discussing his more than twenty years with AMA I was stunned when Bernie told me I have never had a bad day at AMA. A major factor has been the attitude of the managers and the working atmosphere they created. No one had ever said that to me before. The more I thought about it the more I thought it would really help managers to .
