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The Communication Problem Solver 15

The Communication Problem Solver 15. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems Violent outbursts. This means he shouts profanities. Hostile when questioned. This means he rolls eyes sighs and walks out. Unprofessional behavior toward coworkers. This means he uses sarcasm or refuses to respond to them and forces his way into conversations. Not a team player. This means Peer engineers object to working with him. He seeks advice from others not involved with the project. He is critical of others offers negative feedback but not positive. 3. Brainstorm a list of alternative solutions or action steps. Javier s list Ask Human Resources counsel on the employee s behavior related to shouting profanities to see if it is considered to foster a hostile work environment and to be harassment. Ask them whether to provide feedback from other engineers on how he is perceived. Take any action Human Resources advises. Review expectations of work-schedule tasks and projects. Review relevant company policies with him. Review expectations of acceptable behavior toward peers and manager with him. Discuss expectation for open dialogue and working with team members. Discuss his observed behavior contrasting that with expectations. Explain impact of his behavior on workflow and morale. Try to find root cause of his behavior. Offer coaching and communication training classes to help him find proper ways to express ideas. Discuss consequences of continued behavior including company counseling process. 4. Decide preferred solution action steps. Javier decided to start with Human Resources to discuss the shouting of profanities. He would 122 How to Break the Judging Habit then discuss the other bullet points with them and if they agreed follow all action steps brainstormed in Step 3. H. Employee Milks Assignment 1. State the problem as is. Deborah stated the original problem as the employee doesn t take the initiative. She only does what is asked of her and milks assignments. 2. Identify .