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Tham khảo tài liệu 'lesson 26- quality management', ngoại ngữ, anh văn thương mại phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Lesson 26- Quality Management The competition in the world is becoming fiercer and fiercer than ever before especially in the shipbuilding industry. As for each enterprise the quality of products has become her life line without any exception and that is also the case with a shipyard. What is more the quality of a vessel greatly concerns the safety of passengers and crew onboard. So any shipyard must not neglect the life-or-death matter of quality if she wishes to survive. To begin with we shall make clear several terms. They are quality management quality assurance and quality control with their short forms QM QA and QC respectively. Among them QM is a big idea while QC is a rather small concrete and old one. In order to avoid any unnecessary misunderstanding in this text we will still keep to the old term QC. With the regard of QC we shall first deal with the term TQC which stands for the total quality control. The first implication of TQC is that the quality control covers the whole procedure of production from start to finish even extending to the after service or the technical service. For instance the moment a new order is accepted TQC will go into action immediately for when the contract becomes validated and both parties have worked out the technical specification quality has been involved already. The second implication of TQC is that it concerns all the personnel including blue collar workers technicians of workshops staff members of such departments as design supply education and training and so on. Vinashin puts extra emphasis on the quality management all the time. His quality policy says Open up the market by first-rate products and win customers through fine quality and nice after-service . So far some shipyards in the group have been respectively granted the certificates of quality approval in accordance with IS09001 by the relative authorities. To put it bluntly the IS09001 system itself will not improve the product quality but it will create a .
