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This chapter examines the activities needed to install an information system and successfully convert an organization to using it. It also discusses postimplementation activities, such as system support, system maintenance, and project assessment. Installing the system and making it available for use from a technical perspective is relatively straightforward. However, the training and organizational issues surrounding the installation are more complex and challenging because they focus on people, not computers. | Lecture Systems analysis and design with UML (3/e) - Chapter 14: Installation and operations
