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Chapter 6 - gathering performance information. In this chapter, the following content will be discussed: The benefits and limitations of SWOT analysis in conducting an internal analysis of the firm, the primary and support activities of a firm's value chain, how value-chain analysis can help managers create value by investigating relationships among activities within the firm and between the firm and its customers and suppliers,. | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF Session: SIX 1 Summary of Previous Lecture CHAPTER 3 Performance Management and Strategic planning Purpose of strategic planning Why strategic planning- need Process of linking performance management to the strategic planning Successful strategic plans Environmental Analysis External factors – Environmental Analysis 2 Agenda of Today’s Lecture Environmental Analysis – Internal Factors Gap Analysis Gap Analysis – Competitive Situations Mission Vision 3 EA – Internal Factors The following is a non exhaustive list of internal issues that should be considered in any environmental analysis: Organizational structure: For example, is the current structure conducive to fast and effective communication? 4 EA – Internal Factors (Contd.) Organizational culture: Organizational culture includes the unwritten norms and values exposed by the members of the organization. For example, is the current organizational culture likely to encourage or hinder . | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF Session: SIX 1 Summary of Previous Lecture CHAPTER 3 Performance Management and Strategic planning Purpose of strategic planning Why strategic planning- need Process of linking performance management to the strategic planning Successful strategic plans Environmental Analysis External factors – Environmental Analysis 2 Agenda of Today’s Lecture Environmental Analysis – Internal Factors Gap Analysis Gap Analysis – Competitive Situations Mission Vision 3 EA – Internal Factors The following is a non exhaustive list of internal issues that should be considered in any environmental analysis: Organizational structure: For example, is the current structure conducive to fast and effective communication? 4 EA – Internal Factors (Contd.) Organizational culture: Organizational culture includes the unwritten norms and values exposed by the members of the organization. For example, is the current organizational culture likely to encourage or hinder innovation and entrepreneurial behaviors on the part of middle level managers? 5 EA – Internal Factors (Contd.) Politics: For example, are the various units competiting for resources in such a way that any type of cross unit collaboration is virtually impossible? Or ,are units likely to be open and collaborative in cross unit projects? Processes: For example, are the supply chains working properly? Can customers reach us when they need to and receive a satisfying response when they do? 6 EA – Internal Factors (Contd.) Size: For example, is the organization too small or too large? Are we growing too fast? Will we be able to manage growth(or downsize) effectively? 7 Questions to consider: Where does your organization stand in regard to each of these important internal and external issues? Regarding the external issues, what are some of the opportunities and threats? Regarding the internal issues, what are some of the strengths and weaknesses? 8 Gap Analysis After external and internal .
