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After studying this chapter you will be able to: Show how international investment raises the total value of world output and income, and why all countries share in the net gains, explain how international investment permits investors to spread their risk among a greater variety of assets, present evidence and models suggesting that international investment also facilitates the flow of technology between countries. | Chapter 10 E-business and Enterprise Resource Planning Systems Outline Learning objectives Nature & forms of e-business Enterprise resource planning systems Application service providers Learning objectives Explain the nature of e-business, comparing and contrasting it with traditional “brick-and-mortar” organizations. Discuss major forms of e-business. Describe the basic nature, purpose, and structure of enterprise resource planning systems. Give examples and analyze the causes of ERP system failures. List and discuss steps associated with successful ERP implementations. Discuss the role of application service providers in e-business. Nature & forms of e-business Central feature Business is transacted over a network. Forms B 2 C www.graze.com B 2 B www.oracle.com G 2 C www.irs.gov G 2 B www.sba.gov C 2 C www.eharmony.com Enterprise resource planning systems Purpose Providing comprehensive information for decision making Nature Fundamentally, relational databases Modular organization Major companies Oracle (PeopleSoft) SAP Enterprise resource planning systems Table 10.1 Modular organization of ERP systems Generic module name Primary stakeholder group Module components in SAP Customer relationship management (CRM) Customers Sales and distribution Human resource management (HRM) Employees Human resources Supply chain management (SCM) Vendors Materials management Financial management Stockholders Financial accounting Enterprise resource planning systems Selected failure causes Poor top management leadership Unrealistic expectations Inaccurate data in the system Significant technical difficulties Selected conditions for success Obtain organizational commitment. Communicate strategic goals clearly. View ERP as an enterprise-wide venture. Umble, E., and M. Umble. 2002. “Avoiding ERP Implementation Failure.” Industrial Management, January/February, pp. 25–34. Application service providers An organization that provides a contractual service to deploy, host and manage . | Chapter 10 E-business and Enterprise Resource Planning Systems Outline Learning objectives Nature & forms of e-business Enterprise resource planning systems Application service providers Learning objectives Explain the nature of e-business, comparing and contrasting it with traditional “brick-and-mortar” organizations. Discuss major forms of e-business. Describe the basic nature, purpose, and structure of enterprise resource planning systems. Give examples and analyze the causes of ERP system failures. List and discuss steps associated with successful ERP implementations. Discuss the role of application service providers in e-business. Nature & forms of e-business Central feature Business is transacted over a network. Forms B 2 C www.graze.com B 2 B www.oracle.com G 2 C www.irs.gov G 2 B www.sba.gov C 2 C www.eharmony.com Enterprise resource planning systems Purpose Providing comprehensive information for decision making Nature Fundamentally, relational databases Modular organization
